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About Anchored Dream
Our Approach
Our service includes a comprehensive consult to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a schedule. We also offer a suite of quality products that will help you get there quickly and smoothly. That’s how we ensure your success.
Why Anchored Dream?
We want to give each of you the time and guidance you deserve. Whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we’ll create and refine your plan for success. We didn’t get there alone. And neither will you.
Our Team
Business Process Improvememt Specialist / CEO
Keenan has a passion for helping organizations get to desired outcomes. His career journey has allowed successful navigation from back-office technically focused roles to forward-facing customer engagement. With experience in industries ranging from finance to healthcare and
verticals spanning from internal support, accounts receivable and inbound customer care, He has a proven track record of success in the con tact solution environment. Having such a diverse background has
afforded Keenan the ability to excel in cross-functional roles or positions with a singular focus. His comfortably with employees on all levels from line staff to executive leadership is exemplified through communication and execution of organizational objectives.
Core competencies:
Contact Strategy and Customer Experience Solutions
Expertise in KPIs, Reporting, Compliance & Quality
Project management and Implementation
Specializing in Call Center Implementation
Expertise designing and developing Workflows
Accountant / Organizaiton Specialist / CFO
Mia LaShia Washington, is a brilliantly dynamic woman with diverse interest that highlight her heart for giving and helping others. With careful discipline, she matriculated through Widener University with a Bachelor’s of Science in Business Administration degree with a concentration in Accounting. Professionally, Mia is an accomplished Assistant Controller for over 15 years. In addition, she is a successful Pennsylvania Realtor helping families and friends buy and sell property.